Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication and teamwork skills to:
clarify information needs with customers
liaise with external and networked sources about the provision of information resources
work collaboratively with and seek assistance from colleagues
initiative and enterprise skills to find the most efficient and effective way of responding to a broad range of information requests from customers
problem-solving skills to coordinate processes for obtaining difficult to access information in a timely manner
research skills to source information from external and networked sources
self-management skills to:
prioritise work tasks and meet deadlines
project a professional image when dealing with customers
technology skills to:
use current information services industry technology
conduct a wide range of information searches from multiple sources and in a variety of formats.
Required knowledge
components of bibliographic records
copyright, moral rights and intellectual property legislation and issues that apply to interlibrary loans and document supply
document delivery services and options, including for electronic formats
external sources of information
information services networks that facilitate access to external sources
interlibrary lending policies and standards, such as the Australian Interlibrary Resource Sharing (ILRS) code
range of available information sources for print and electronic materials
range of available interlibrary lending networks and document delivery services and organisations
search strategies for external and networked sources.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customers may be: | business organisations external or internal members of the public other information services providers, which could be: international interstate local registered borrowers. |
Specific requirementsmay relate to: | cost delivery format number of copies timeframes. |
Bibliographic and other relevant details may include: | basic components of bibliographic records, such as: author International Standard Book Number (ISBN) International Standard Serial Number (ISSN) print and electronic publication formats publication details title delivery options costs library statements of holdings contained within catalogue records location details and symbols. |
Information search may include searching: | Australian National Bibliographic Database (ANBD) via Libraries Australia or Trove electronic databases accessed through paid subscription other library catalogue own library catalogue own library network for reciprocal borrowing. |
Unusual or difficult to locate information may include: | complex or specialised information only accessible from other organisations foreign language materials items held in specialist external collections items not held with collections out of print materials. |
External sources may include: | commercial document supply services electronic databases to which the organisation subscribes or has free access information sources, such as: commercial vendors companies organisations societies libraries, museums, galleries and information services organisations in Australia and overseas vendors or aggregators of electronic databases. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist